Workforce Planning
Workforce Planning For Global Leading Organization in Supply Chain Risk Management
Industry
IT Services
Company Size
501-1K Employees
The Results
Expanded span of control, streamlined titles by 30%, optimized sales and customer service roles, and created centers of excellence for greater efficiency.
Client Background
The client is a global organization specializing in supply chain risk management, including contractor compliance, safety training, and workforce qualification solutions. Operating in over 130 countries, the organization has grown rapidly in recent years through strategic acquisitions and market expansion.
Challenges
The livingHR team partnered with the client to lead a comprehensive workforce planning initiative. The discovery phase included a job analysis survey with 224 responses, a full review of organizational charts and strategic documents, job description assessments, and more than 20 one-on-one stakeholder interviews.
From these insights, livingHR delivered:
- A redesigned, detailed organizational chart
- A streamlined job titling schema to reduce redundancy and clarify career paths
- Recommendations to improve headcount efficiency and balance workloads
Key challenges identified by the client included:
- Structural complexity following multiple rapid acquisitions, leading to inconsistent job titles and uneven spans of control
- Lack of a standardized process for integrating acquired companies into the job architecture, organizational structure, or culture
- Internal inefficiencies such as workload imbalance at the executive level, duplicate roles, and misaligned positions across departments—impacting both employee experience and customer outcomes
Success Metrics
- Increased span of control per employee from 1:4 to 1:8, resulting in surplus of 18% of headcount.
- Reduced number of unique titles by 30%
- Moved all go-to-market roles to the sales organization, thus reducing the span of control for the customer service leader to a manageable level.
- Transitioned employees with similar skillsets into centers of excellence to gain efficiency.
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