Managed Services
Managed Services Solutions for SMB
Industry
Consumer Services
Company Size
51 - 200 Employees
The Results
6 point drop in turnover
100% digital HR workflows
Client Background
This small to mid-sized organization, with around 150 employees, operates a growing portfolio of residential service companies under a single brand. Focused on expansion through acquisitions, the company engaged us to build scalable people operations that support smooth integration and onboarding, ensuring consistent, efficient, and human-centered processes to sustain growth and culture.
Challenges
Our client faced several strategic and operational challenges as it expanded through acquisition:
- Operational inefficiencies and lack of standardization
- Core HR processes were highly manual and varied significantly across locations.
- There were no established or documented onboarding and offboarding processes, leading to inconsistent employee experiences.
- Systems were siloed and lacked integration, creating redundancies and barriers to scalability.
Missing foundational HR infrastructure
- The organization did not have a cohesive, up-to-date employee handbook or standardized HR policies.
- There was no central framework to support compliant, consistent people operations across the enterprise.
- Lack of data or insights to support decision making during integration and scaling.
Limited internal HR capability
- Managers lacked training in core HR practices, including compliance and people management fundamentals.
- The company had no established processes to support the seamless integration of newly acquired businesses.
Success Metrics
Reduced turnover by 6 percentage points
Through a combination of HR infrastructure improvements, employee relations support, and manager training, the organization saw a measurable drop in employee turnover (from 31% to 25%) over the course of the engagement.
Improved operational efficiency through HR technology integration
Implemented an HRIS and integrated it with benefits and 401(k) vendors, streamlining processes for recruitment, onboarding, and ongoing HR administration. This resulted in fully digital, automated workflows for onboarding, offboarding, benefits enrollment, and retirement plan processing.
Enhanced leadership alignment and executive readiness
Developed and facilitated comprehensive onboarding plans for incoming executives, accelerating their ramp-up and ensuring alignment with company strategy, culture, and operations.
Established consistent, scalable HR practices
Created foundational HR materials, including standardized job descriptions, a cohesive brand-aligned employee handbook, and playbooks for key compliance areas (e.g., M+A integration, FMLA, ADA), enabling more consistent experiences across all acquired entities.
Strengthened compliance and employee trust infrastructure
Introduced a third-party ethics hotline and conducted in-depth training for all site managers on compliant and effective people management practices, improving both policy awareness and employee confidence in internal reporting processes.
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