---
title: Career Pathing Solutions for Frontline Workforce
description: Read about livingHR's Case Study on Career Pathing solutions for a frontline workforce.
---

[Skip to content](https://info.livinghr.com/career-pathing-solutions-case-study#main-content)

[![livingHR](https://info.livinghr.com/hubfs/Mark.svg "livingHR")](https://livinghr.com/)

- About Us 
    - [Culture](https://livinghr.com/culture)
    - [Careers](https://livinghr.com/careers)
    - [CSR](https://livinghr.com/corporate-social-responsibility)
    - [Locations](https://livinghr.com/locations)
    - [Contact Us](https://livinghr.com/contact-us)
- Our Services 
    - [Managed Services](https://livinghr.com/managed-services)
    - [AI & Workplace Transformation](https://livinghr.com/ai-workplace-transformation)
    - [Interim & Fractional People Leadership](https://livinghr.com/fractional-interim-support)
    - [Leadership & Search](https://livinghr.com/recruiting-search)
- Practice Areas 
    - [AI-People Solutions](https://livinghr.com/ai-powered-people-solutions-transform-your-workforce-for-ai-success)
    - [People Operations & Core HR](https://livinghr.com/people-ops-core-hr)
    - [HR Technology & Implementation](https://livinghr.com/hr-tech-selection-and-implementation)
    - [Culture, Talent Brand & Experience](https://livinghr.com/culture-talent-brands-experience)
    - [Performance, L&D](https://livinghr.com/performance-learning-development)
    - [Org Design & Workforce Planning](https://livinghr.com/org-design-and-workforce-planning)
    - [Total Rewards & Compensation](https://livinghr.com/total-rewards-compensation)
    - [People Strategy & Transformation](https://livinghr.com/strategy)
- Products 
    - [Humanized Career Transition](https://livinghr.com/humanized-career-transition)
    - [Humanized Workplace Diagnostic](https://livinghr.com/humanized-workplace-diagnostic)
    - [humanlyX](https://livinghr.com/humanlyx)
    - [HQ Leader](https://livinghr.com/hq-leader)
    - [Talent Community Portal](https://livinghr.com/talent-community-portal)
    - [WeBelong](https://livinghr.com/webelong)
    - [WellbeingWx](https://livinghr.com/wellbeingwx)
- Resources 
    - [Blog](https://blog.livinghr.com)
    - [Case Studies](https://info.livinghr.com/case-studies-home)
    - [Career Transition Portal](https://livinghr.com/career-transition-portal)
    - [Events](https://livinghr.com/our-events)
    - [Free Resources](https://livinghr.com/free-resources)
    - [Partners](https://livinghr.com/partners)

[Contact Us](https://livinghr.com/contact-us)

[Contact Us](https://livinghr.com/contact-us)

 

Career Design

# Career Pathing Solutions for Frontline Workforce

 

##### **Industry**

Utility Provider

##### **Company Size**

Mid-Size (500-1K Employees)

![Career Pathing Solutions for Frontline Workforce Case Study](https://info.livinghr.com/hubfs/Career%20Pathing.png)

## The Results

## 40+

Potential career path options for team members in operations and other areas of the business.

## Client Background

 

Our client is a large utility provider with a mid-size team focused on delivering safe and reliable service throughout Florida. As a long-standing presence in the communities they serve, the company is committed to operational excellence and workforce development.

They prioritize creating opportunities for team members to grow their careers and contribute meaningfully to the organization’s success.

## Challenges

 

The livingHR team engaged with a large utility provider for a custom career development and career pathing project. To accomplish this, livingHR conducted a discovery process that included focus group sessions with team members and leaders, one-on-one interviews, and in-depth discussions about employee experiences and available career opportunities.

Key challenges noted by the client included:

- A large population of long-tenured team members approaching retirement
- Employees expressed interest in career growth but lacked awareness of available opportunities within the organization
- Vertical career path opportunities were limited; cross departmental options needed to be identified and defined
- Ambiguity around existing career paths and unclear requirements for advancement
- Career-related resources were dispersed across multiple systems, making access difficult—especially for field employees

## Success Metrics

 

- **Analyzed** feedback from focus groups, 1:1 interviews, and document discovery, livingHR then created a series of tools and resources to outline potential career opportunities for team members resulting in improved understanding of career growth pathways
- **Identified** up to 40 potential career path options for team members in operations and other areas of the business
- **Created** a custom, branded SharePoint site to provide one source of information about career opportunities and development and training opportunities to support further career growth

![Testimonial](https://info.livinghr.com/hubfs/Case%20Studies%20-%20Testimonials%20Template.svg)

## Download Your Own Copy

![Career Pathing Solutions for Frontline Workforce Case Study](https://info.livinghr.com/hubfs/Career%20Pathing.png)

[![livingHR](https://info.livinghr.com/hubfs/Mark.svg "livingHR")](https://livinghr.com)

livingHR, The Work Agency™  
We humanize work for everyone.

100% Women-Owned Business  
NWBOC Certified

![WBENC\_Logo1](https://info.livinghr.com/hs-fs/hubfs/WBENC_Logo1.png?width=126&height=71&name=WBENC_Logo1.png)

###### About Us

[Culture](https://livinghr.com/culture)

[Careers](https://livinghr.com/careers)

[CSR](https://livinghr.com/corporate-social-responsibility)

[Locations](https://livinghr.com/locations)

[Contact Us](https://livinghr.com/contact-us)

###### Services

[Managed HR Services](https://livinghr.com/managed-services)

[Interim/Fractional Support](https://livinghr.com/fractional-interim-support)

[Recruiting & Search](https://livinghr.com/recruiting-search)

[Projects & Retained](https://livinghr.com/projects-retained)

###### Our Practice Areas

[People Operations & Core HR](https://livinghr.com/people-ops-core-hr)

[HR Tech Selection & Implementation](https://livinghr.com/hr-tech-selection-and-implementation)

[Culture, Talent Brand & Experience](https://livinghr.com/culture-talent-brands-experience)

[Performance, Learning & Development](https://livinghr.com/performance-learning-development)

[Org Design & Workforce Planning](https://livinghr.com/org-design-and-workforce-planning)

[Total Rewards & Compensation](https://livinghr.com/total-rewards-compensation)

[Strategy](https://livinghr.com/strategy)

 

 

###### Resources

[Blog](https://blog.livinghr.com/thought-leadership)

[Career Transition Portal](https://livinghr.com/career-transition-portal)

[Events](https://livinghr.com/our-events)

[Free Resources](https://livinghr.com/free-resources)

[Partners](https://livinghr.com/partners)

[Legal](https://livinghr.com/legal)

[![Visit facebook](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/facebook.svg)](https://www.facebook.com/livinghrinc/) [![Visit instagram](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/instagram.svg)](https://www.instagram.com/livinghrinc/) [![Visit linkedin](https://f.hubspotusercontent10.net/hubfs/8768169/Elements/Theme/icons/social/linkedin.svg)](https://www.linkedin.com/company/livinghr)

Copyright 2026 © livingHR